Article: HOWTO49691 | Created: 2011-04-14 | Updated: 2011-04-14
Please find attached the document for Installing or Upgrading Servicedesk 7.0 MR2 to 7.1.
This document guides one through the installation process that will allow automatic authentication using the logged on user’s credentials. Next steps in Process Manager after install are:
1. Browse through pages like Application Properties and Master Settings to ensure things installed correctly.
2. Enable Active Directory Authentication
Admin>Portal>Master Settings>Process Manager Active Directory Settings
3. Add Active Directory Servers
4. Use a GPO to configure users intranet zone to contain the URL of your ServiceDesk
User Configuration>Policies>Windows Settings>Internet Explorer Maintenance>URLs/Important URLs