Tag Archives: Modify

Bypass Mandatory KB Search on New Incidents in ServiceDesk

Modify the SD.Feeder.GeneralIncidentSubmitForm project and go to the Input Data of the Primay model.  Add a variable called SkipKBSearch with a Default Value of True.

Insert a Matches or True/False rule between SetReturnPath and KB Search components.  Link the True output to the Check ReturnPath component and the other two to the KB Search component.